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FAQ


1.How can I get in touch with your customer service team?

For customer service inquiries only, please E-mail  [email protected]

 

2.I emailed your customer service team. When should I expect a response?

We aim to respond to all E-mails within 24 hours. Please note that this time-frame may be extended during and immediately after launches.

 

3.I placed an order. When will I receive my order?

Please note that orders may take up to 3-5 business days to process in our warehouse before shipping.Therefore,orders with standard shipping may take from 7-10 business days to arrive.For more information regarding our shipping policy.

 

4.I have not received my order confirmation, what should I do?

Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation E-mail after 24 hours, please contact us at [email protected] with your inquiry.

 

5.Do you ship internationally?

Yes,we offer convenient and fast shipping internationally.

 

6.What do I do if I receive an order with broken or missing products?

Please email to [email protected] to contact our customer service.

 

7.Do you offer returns?

Yes. Please refer to our Return Policy.

 

8.Do I need to set up an account to place an order?

No, but by setting up an account, you become a kylielipkitshop member and have access to order and shipping information.

 

9.Can I change my order once I’ve placed it?

No, once you place an order it is final.

 

10.Do your liquid lipstick shades look exactly like they do on the website?

At kylielipkitshop.com we make every effort to give an accurate representation of our products colors and shades. However, there are some variations on how colors appear from one computer screen to another. Please keep this in mind, but know that we do our best to represent each shade as accurately as possible. If you want more information on a certain shade please email [email protected]

 

11.Can I sharpen the lip liner pencil that comes with Matte Liquid Lipstick lip kits?
Yes! The Lip Liner sharpens easily in most standard sized sharpeners – just make sure your sharpener is not dull!